## Keeping Trucks on Track: How One Company Streamlined Tanker Maintenance Across India

This case study explains how a leading truck equipment manufacturer successfully implemented a depot maintenance system for their petroleum tanker trucks across India.

**The Challenge:**

The company, which sells specialized tanker trucks for transporting petroleum products, faced several challenges:

* **No central fleet record:** They lacked a comprehensive record of trucks sold, making it difficult to track warranties, service history, or even the total number of active trucks.
* **Inconsistent service:** In a competitive market, they needed their service to stand out. However, they lacked a system to manage service requests, track technician performance, or analyze operational costs.

**The Solution:**

To overcome these challenges, the company partnered with Simply C2 to develop a customized depot maintenance software solution. Here’s how it worked:

**1. Simplified Complaint Logging and Technician Assignment:**

* Truck drivers could easily log complaints through a user-friendly interface on the Simply C2 mobile app.
* The app automatically directed drivers to the nearest service depot and assigned the ticket to the responsible technician.
* This streamlined the process and ensured faster response times.

**2. Transparent Quoting and Approval:**

* Technicians could generate itemized service estimates directly from the app and send them to both the driver and owner for approval.
* This transparency built trust with customers and ensured smooth payment processing.

**3. Real-time Communication and Notifications:**

* The app included two-way WhatsApp messaging, allowing drivers and technicians to communicate directly, share images/videos, and resolve issues remotely.
* Instant notifications and alerts kept everyone informed about ticket status, improving efficiency and accountability.

**The Results:**

The implementation of Simply C2’s depot maintenance solution delivered significant benefits:

* **Comprehensive Fleet Data:** The company gained a clear overview of their active truck fleet, including service history, warranty status, and customer contact information.
* **Improved Service Levels:** Instant notifications, streamlined assignments, and real-time communication drastically improved response times and SLA compliance.
* **Enhanced Customer Satisfaction:** Transparent pricing, easy communication, and efficient service resolution significantly boosted customer satisfaction and loyalty.
* **Data-Driven Insights:** The company gained valuable data on technician performance, spare part usage, and service costs, enabling data-driven decisions for optimizing operations and reducing costs.

**Conclusion:**

By implementing Simply C2’s customized depot maintenance solution, the company successfully addressed its operational challenges and achieved its strategic goals. The platform provided a centralized system for managing their tanker truck fleet, improving service quality, enhancing customer satisfaction, and gaining valuable data insights for continuous improvement.