Empowering your customer service team with spare parts management

Spare parts management: indenting, approvals, tracking usage, and stocking levels

Spare parts inventory management software

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spare parts management

Why spare parts management is key to your customer service operation

Why spare parts management: a key component of your repair and maintenance strategy

Read on if these are the challenges you face in your repair and maintenance.

  1. Need warning well in time when a part is running low in spare parts inventory.
  2. Make the spare parts inventory situation visible to everyone, especially to the technician.
  3. Track usage- as the technician uses the parts in repair or maintenance, automatically update the stock availability at all levels.
  4. Ensure correct usage. Make it foolproof so that the correct spare part is used in the right equipment.
  5. Rationalize spare usage- draw conclusions about the serviceability of the equipment they are being used in.
  6. Optimize spare inventory- get rid of dead stock.

Keep your spares supply chain running transparently and efficiently in field service

Spare parts inventory management: ensure availability, monitor usage

You need spares and consumables for all service tickets; installation, periodic maintenance, and breakdowns/ repair. Saleswah customer service CRM helps you with spare parts inventory management in the most optimum way.

Spares parts management: ensuring you provide service which is predictable, dependable, and timely.

Indent for parts, approve indent from your juniors, ship parts from your stock or escalate the request. Use parts in closing tickets- track them by serial nos, as needed.

Maintain history of spare parts usage by equipment and by user and flag outlying behavior.

Send repair quotations with itemized prices and get faster approvals from customers.

Service CRM> Spares parts management

Spares management to support customer service- in the field or in your own service centers

customer service center

As flexible as your customer service operation is

Spares management supports all possible scenarios and workflows needed in managing your spares in all customer service scenarios- whether in customer premises or yours.

Indent for spares, approve indents from your reportees, ship spares, receive spares and use spares in solving a service ticket.

Try for free

Free for 15 days. No credit card needed.

Do you have these challenges in spare parts management process flow?

The four key spare parts management flows in Saleswah CRM

Indent spares, approve indent

Need spares for closing a ticket? Or simply need to stock up for emergencies. Indent for spares to your boss. Indents get routed straight to the person in the hierarchy who has the stock in hand thus saving time.

Indents need approval. You can approve any indent that you have received from your reportees.

Ship spares receive spares

If you have approved an indent, you can go ahead and ship against it to the indentor. Once the indentor receives the parts as shipped, the cycle is completed. This now gets added to his stock of spares.

Maintain personal stock of spares

Every service executive, manager or technician can carry his own stock of spares. And all supervisors have total visibility into the spares stock carried by their juniors.

The warehouse in-charge is the only one who can add parts to the system. Spares flow internally through indents, approvals and shipments and goes out by being used to solve service tickets.

Consume spares close tickets

Breakdown tickets and scheduled maintenance- both scenarios need spares and consumables to close tickets.

Once you identified the defect and parts needed, you can either use the parts from your own stock or indent for the spares to be sent to you. Once you get the parts, you can revisit to close the ticket.

The four key benefits of Saleswah CRM spare parts management software module

Keep adequate inventory

for all users

Saleswah CRM spare parts inventory management module ensures that, your users stock up on spares inventory based on

  1. The machine population under their care
  2. Previous data on spares usage and
  3. Failure rates-anticipated and actual.

Spare parts management software helps you generate instant views on who is carrying how much stock of what spare parts.

Spare parts usage tracking

at all levels

With Saleswah CRM spares parts management you get total visibility of

  1. Spares stock with all users at all levels.
  2. Get reports on spares usage for repairs
  3. Stock level and spares shipped and in transit.

Right parts for the right equipment

Tag parts with equipment models

Saleswah CRM spare parts management software ensures usage of the right spares with the right equipment.

  1. Tag your spare parts with the equipment model numbers
  2. Only allow them to use those parts that they have actually issued from stock
  3. Track serial numbers when appropriate- so that later defects for the same part can be traced.
  4. The spare parts management software will only allow to use those parts what are tagged with the equipment so that technicians have no difficulty in using the right parts for the faulty equipment.

Drives speedy decisions

Intelligence built in

Spare parts indents are classified in 2 categories. While both categories need approval from one level of management- the spare parts indents are sent straight up to the level that does have the items in stock.


Spare parts management software on the mobile too

Powerful yet simple to use mobile app helps you indent for spares, receive them and use them in the field while attending to tickets.

You can also get alerts for spares transactions like items shipped, indent not approved, etc so that you can follow up offline and close your tickets.

Try for free

Free for 15 days. No credit card needed.

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