Maintenance and installation of your assets have never been easier

Installation and maintenance software- manage your asset health from day one

All types of assets: hardware, software, mechanical, electrical, industrial, white goods etc

Try for free

Free for 15 days. No credit card needed.

Installation and maintenance

Saleswah service CRM: maintenance and installation software helps log, track and close repair tickets

Saleswah service CRM installation and maintenance software makes the task of maintenance and installation easy.

  • Anyone can log an installation ticket. The call center, your service team members, and even your customers- 24/7, wherever they are.
  • All can check ticket status- wherever they are. They know how long the ticket is pending, where the equipment is, the status of pre-installation checks and so on.
  • Managers can assign tickets to their team, check their location and availability in real-time.
  • The installation and maintenance software module sends push notifications through email, mobile app, and browser to your service team. Decide your own notifications.
  • Delivery of equipment can auto-trigger an alert for installation.
  • Create your customized installation and pre-installation checklists for the guidance of the field support team.
  • Get customer sign-off, digitally upon ticket closure.
  • Monitor all tickets on a calendar.
  • Powerful mobile app for the use of your technicians in the field.
  • Successful installation can trigger the start of the warranty period.
  • Closed tickets logged in the service history of the equipment.

Service CRM> Maintenance and installation software

Installation and maintenance of any type of equipment or software

Maintenance and installation
installation and maintenance software

Custom design your installation and maintenance forms

Every piece of equipment is different. So are the things you need to do while installing them or indeed during their pre-installation checks.
Create customized installation and maintenance checklists to capture field data for the installation of every type of equipment. All from your own admin; all without any coding.

So, if your team is going to install a diesel generator set, when they open the installation ticket on their mobile app, they will see a customized form that will prompt them to capture data relevant to the diesel generator.

Try for free

Free for 15 days. No credit card needed.

Powerful customer partnership

Enable Grahak Setu

With the companion Grahak Setu app, it is now easy to keep your customers updated.

Let him register installation and maintenance requests and monitor the progress of the installation. And, if you enable it, he can update his own installed base of equipment, share his location and in fact register himself into your service database.

Grahak Setu! The next level of transparency in installation and maintenance.

The power of technology

Go Mobile

Right from the assignment of maintenance and installation tickets, to reminders to directions to the next location, everything is available on the mobile app.

What more? They can update the serial number of the equipment, flag issues with the site preparations, and upload pictures from the site.

Powerful reports and dashboards

Saleswah spoils you with reports.

There are a bunch of standard reports, used for operational health checks like pending installations, closed installations in the past by month and by the user. Then there are analytical reports; useful in analyzing trends.

Finally, you can run your own boolean queries and download lists for further analysis.

Smooth customer interface

The maintenance and installation software partners with Grahak Setu to deliver an amazing customer experience.

The customer is kept informed through automated status updates in Grahak Setu regarding the status of his ticket. Of course, he can always check directly with the service technician directly through in app messaging.

The four key benefits of Saleswah CRM maintenance and installation software

Powerful mobile app

Works offline or online

Saleswah CRM mobile app is meant for the technician on the move. And we know that the internet can lag or even disappear for miles on the stretch.

So, we ensured that it works even when there is no internet. Update tickets and come back to the office to auto-sync with the central server.

Downstream link from delivery

Delivery of equipment can be used to auto-trigger installation ticket. The installation and maintenance software goes further and adds an approval and assignment flow. For the managers to decide when and how they will allot resources.

Maintenance and installation done, the Saleswah service CRM further triggers automatic activation of warranty for the equipment (or software) that got installed.

Configurable

for all products classes

Schedule installation tickets by automation- then run the schedules by the approvers before assigning resources.
No matter what product class you are handling.

Saleswah CRM maintenance and installation software can be configured for any asset type. A domestic appliance like fridge, TV, washing machine or industrial machines like lifts, diesel genset, petrol dispensers or even software.

Installation checklist

No coding required

Design your own data capture forms, by product type and by ticket type. Create installation checklists using the installation and maintenance software and push them to the mobile app of technicians. No mistakes, highly targeted data for analysis later.

  • All
  • customer satisfaction
  • field service
  • field service management
  • field service management software
  • field service tracking
  • location tracking
  • Mobile CRM
  • service crm
  • service management

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