Installation and maintenance software- manage your asset health from day one

With the companion Grahak Setu app, it is now easy to keep your customers updated.

Let him register installation and maintenance requests and monitor the progress of the installation. And, if you enable it, he can update his own installed base of equipment, share his location and in fact register himself into your service database.

Grahak Setu! The next level of transparency in installation and maintenance.

Right from the assignment of maintenance and installation tickets, to reminders to directions to the next location, everything is available on the mobile app.

What more? They can update the serial number of the equipment, flag issues with the site preparations, and upload pictures from the site.

Saleswah spoils you with reports.

There are a bunch of standard reports, used for operational health checks like pending installations, closed installations in the past by month and by the user. Then there are analytical reports; useful in analyzing trends.

Finally, you can run your own boolean queries and download lists for further analysis.

The maintenance and installation software partners with Grahak Setu to deliver an amazing customer experience.

The customer is kept informed through automated status updates in Grahak Setu regarding the status of his ticket. Of course, he can always check directly with the service technician directly through in app messaging.

Saleswah CRM mobile app is meant for the technician on the move. And we know that the internet can lag or even disappear for miles on the stretch.

So, we ensured that it works even when there is no internet. Update tickets and come back to the office to auto-sync with the central server.

Delivery of equipment can be used to auto-trigger installation ticket. The installation and maintenance software goes further and adds an approval and assignment flow. For the managers to decide when and how they will allot resources.

Maintenance and installation done, the Saleswah service CRM further triggers automatic activation of warranty for the equipment (or software) that got installed.

Schedule installation tickets by automation- then run the schedules by the approvers before assigning resources.
No matter what product class you are handling.

Saleswah CRM maintenance and installation software can be configured for any asset type. A domestic appliance like fridge, TV, washing machine or industrial machines like lifts, diesel genset, petrol dispensers or even software.

Design your own data capture forms, by product type and by ticket type. Create installation checklists using the installation and maintenance software and push them to the mobile app of technicians. No mistakes, highly targeted data for analysis later.