Maintenance and repair software for ticket handling in service CRM

Maintenance and repair software for ad-hoc equipment repair

In the field as well as in the service center

Try for free

Free for 15 days. No credit card needed.

Repair and Maintenance

Saleswah service CRM: maintenance and repair software helps log, track and close repair tickets

Saleswah service CRM software makes the task of equipment maintenance and repair really easy.

  • Anyone can log a ticket. The call center, your service team members, and even your customers- 24/7, wherever they are.
  • All can check ticket status- wherever they are. They know what approvals are pending, where the equipment is, what is wrong with it and what parts need replacement.
  • Managers can assign tickets to their team, check their location and availability in real-time.
  • The maintenance and repair software module sends push notifications through email, mobile app, and browser to your service team. Decide your own notifications. Oh, and send notifications at every change of status to your customer too!
  • Send detailed itemized estimates for repair to your customer. Get his approval electronically.
  • Receive customer payments online. Schedule tickets for repair.
  • Track spare usage in repairs.
  • Get customer sign-off, digitally upon ticket closure.
  • Monitor all tickets on a calendar.
  • Powerful mobile app for the use of your technicians in the field.
  • Closed tickets logged in the service history of the equipment.

Service CRM> Maintenance and repair software

Repair and maintenance: any scenario, any equipment

maintenance and repair software
repair and maintenance

Custom design your repair and maintenance forms

Every piece of equipment is different. So is their service need.
Create customized repair forms to capture field data for every type of equipment. All from your own admin; all without any coding.

So, if your team is maintaining laptops, desktops, and printers- when they open a repair ticket for a laser printer on their mobile app, they will see a customized repair form that will prompt them to capture data relevant to the laser printer.

Try for free

Free for 15 days. No credit card needed.

Powerful partnership with your customer

Enable Grahak Setu App for your customers

With the companion Grahak Setu app, it is now easy to keep your customers updated.

Let him register service complaints, monitor the progress of the repair. Let him approve itemized estimates and make payments.  And, if you enable it, he can update his own installed base of equipment, share his location and in fact register himself into your service database.

Grahak Setu! The next level of transparency in maintenance and repair software.

The power of technology

Go Mobile

Your technicians will not miss the office. Right from the assignment to the ticket, to reminders to directions to the next location, everything is available on the mobile app.

What more? They can raise spares indent, raise repair estimates and collect payment and even generate tax invoices.

They can of course log spares usage, note down defects and repairs made.

Powerful reports and dashboards

Saleswah spoils you with reports.

There are a bunch of standard reports, used for system health checks like lists of equipment, open list of repairs and so on. Then there are analytical reports; useful in analyzing trends.

Finally, you can run your own boolean queries and download lists for further analysis.

Repair estimates, payments and invoices

Now your service technicians can inspect the equipment, check for warranty or AMC coverage and quote for repair. And, they don’t need to chase up with the customer or their own accounts department.

When the approval comes in (or the payment), the Saleswah repair and maintenance software will automatically schedule the ticket for repair and assign it to a technician. And, when the ticket is closed, the software will automatically generate a Tax invoice and send it to the customer.

The four key benefits of repair and maintenance using Saleswah service CRM

Powerful mobile app

Works offline- even without internet

Saleswah CRM mobile app is meant for the technician on the move. And we know that the internet can lag or even disappear for miles on the stretch.

So, we ensured that it works even when there is no internet. Update tickets and come back to the office to auto-sync with the central server.

Spares usage tracking

Track spares usage by ticket, customer, equipment, or even by technician by month.

All spares and consumables used in preventive maintenance services need to be tracked as they are expensive and also give you a wealth of information when analyzed later.

Saleswah allows you to indent for spares, track stock of spares at all levels, log usage to solve tickets, and also allows managers to approve indents.

Schedule by software

Approve by people

Schedule preventive maintenance and refueling tickets by automation- then run the schedules by the approvers before assigning resources.
Saleswah has an extremely powerful yet simple algorithm to help you schedule your preventive maintenance and refueling tickets. So, in all cases, the maintenance schedule is updated by the software and then your service managers can take a final call taking the customer convenience into consideration.

Design your forms

No coding required

Design your own data capture forms, by product type and by ticket type. Create maintenance equipment checklist and push them to the mobile app of technicians. No mistakes, highly targeted data for analysis later.

  • All
  • field service
  • field service management
  • field service management software
  • field service tracking
  • location tracking
  • Mobile CRM
  • service center
  • service management

Need a good reason to implement service CRM? Take 4

I interviewed a recent customer about why he wanted to implement service CRM in his company. What does he use Saleswah CRM for? They run a large number of service centers around the country which repair water treatment equipment of their own manufacture – dosing pumps etc. Their customers are spread all over India. They […]

4 uses of location tracking application in field service

Today we see many uses for GPS tracking mobile app around us. Location tracking applications are widely used in field service. GPS-enabled field service management software allows you to effectively track and direct your technicians. Saleswah Service CRM is a GPS tracking mobile app that helps streamline operations and improve efficiency. What is a location […]

location tracking map

How to use location tracking map to make clear decisions

And, why Sales and Service CRM on the same platform make so much sense This is a real story. On how a service location tracking map helped a customer do better resource planning. Our customer runs an all-India sales and service network for machine components. And we help them run that using Saleswah CRM. Till […]

Mobile- app-based repair and maintenance software

Powerful yet simple to use mobile app helps you attend to service tickets on the spot, on the go.

Also get alerts for events like new tickets assigned or logged, overdue tickets, and many more.

Note down the actual defect, repairs made, and spares used. Work offline if no network connectivity. Take photos at the site and upload them to the server.

Try for free

Free for 15 days. No credit card needed.

repair and maintenance
[testimonial_view id="1"]
Translate »