If you want to give your customers a simple, self-service path to logging service requests, you are in luck. Saleswah CRM just made it possible to let your customers log complaints directly. In fact we now have 2 ways of doing it.
Customer portal for directly logging tickets:
We just launched the self service portal for your customers. If you have a Saleswah CRM account configured for customer service, this is already enabled for you.
In Saleswah CRM, you know you need 3 things to login to your account.
- Short Account Name
- Email Address
- Password
You can continue to login to your Saleswah CRM account at https://saleswahcrm.com. But, your customers need to go to https://crm.saleswah.com/{Your short Account Name}.
For example, if you want to raise a service request on us, please visit https://crm.saleswah.com/anwesham.
Just let your customers know about this brand new way of logging tickets. It’s fast and secure and available 24/7.
Customer app: Simply C2
Our customer facing app Simply C2 is available for your customers absolutely free. This is an appfied version of the customer portal. Here your customer can log and track tickets. He can also chat with the assigned technician and follow progress.
This needs to be enabled from your Admin login in Saleswah CRM. Some little self-guided configuration might be needed; we are available to help.
Please ask your customers to download Simply C2 from the Google Playstore.
