Easily create maintenance equipment checklist for your field team

checklist for preventive maintenance

Checklist for preventive maintenance on the fly

Every field service technician is familiar with maintenance equipment checklists. Let’s see why.

Every equipment under your care has a different maintenance plan. Not just schedule. Let’s take a battery, for instance.

An industrial battery requires preventative maintenance at periodic intervals. If in heavy use, then as frequently as every month. Preventive maintenance (PM) is done to ensure one does not need to come back for ad hoc maintenance/ repair for damaged batteries- basically the same principle behind PM that is followed for all equipment.

Now, every equipment that needs maintenance requires a checklist for preventive maintenance for the technicians to follow. Be it an automobile or a fuel pump or a battery. This is common sense as well as common practice. These maintenance equipment checklists can run to 5/ 6 items for simpler items like a battery vs hundred or more for an automobile.

As an example, take a look at the maintenance equipment checklist published by Alpine Power Systems.

maintenance equipment checklist for battery
Representational: maintenance equipment checklist for battery

Till recently the technicians went around with printed maintenance equipment checklists and noted their finding there.

The problem with maintenance equipment checklist so far

Committing your checklist for preventive maintenance to a paper based strategy has obviously 2 problems.

  1. Paper is tough to track, and audit. End of the day, someone needs to (or should) sit down with the sheaf of papers documenting all the PM activities that have happened that day and check if the right procedure was followed. Were the right observations made, corrective actions taken and customer feedback monitored?

In comes software. Mobile and web based. For capturing records for every maintenance activity performed. And being able to draw appropriate lessons from the past activities. So, obviously, maintenance equipment checklist should be the first to be computerized.

2. And, keeping history, maintaining records and learning from experience is near impossible unless you have a process for transcribing (error free) all the filled up maintenance equipment checklists. Regularly. And, have a software for analysing the historical records for trends to be wary about.

Challenge with computerizing maintenance equipment checklist

Then comes the challenge: do you have to have different software for maintaining, say a laptop than for maintaining a washing machine? Or for a diesel generator set? Because the preventive maintenance checklist to be used for capturing the details regarding each type of equipment is very different, as you can understand.

Or, should you custom develop- with the help of your software vendor, a checklist for preventive maintenance for the equipment that you maintain? And, look for him again when the firm needs even a minor tweak?

Not easy huh?

That’s where Saleswah CRM comes in.

Checklist for preventive maintenance: Mobile app driven totally customizable

We provide you the ability to custom design, not one, but scores of product category maintenance equipment checklist – one for each type of products you have under maintenance. Not just that; you can create custom forms for visits – as well. These checklist for preventive maintenance are available instantly to all users once designed by the admin.

But, hold on. When you have scores of forms with you on your mobile app, that’s just the same as carrying around multiple paper forms for different product types, right? Ah, no. Saleswah CRM is smarter than that. When you are attending to a an equipment under maintenance, the software will show ONLY the relevant form to you. Without your intervention. In fact, you can’t pull up a wrong form even if you tried.

All this works- without a single line of code, any need for “implementation consultants” getting involved and any spend on time and money.

If you would like to have a demo of how to create maintenance equipment checklists – contact us for a demo.

Staying on top of activities, meetings and sales follow-up

Helping your team with their sales follow-up with minimal effort

A mobile sales team hates reporting. It is also a fact that by the time they are back in office at the end of a day’s visits, the details of most meetings are but a blur. There is a lot that the salesmen do; and we allow them to capture in the CRM.

So, they have 2 challenges.

  • They do not remember what they did- on site. Which impacts their sales follow-up. They can easily miss commitments they have made.
  • Now, they need to send a report to their boss- the dreaded daily activity report.

On the Saleswah mobile app (Android), we allow you to make notes on visits and meetings. So,that you can always come back to office and jog your memory to write a more in depth report on visits if needed. We do the reporting for them!

Everyday, you and your reporting manager will get an email with a summary of all that you have done the previous day. You will only get your own data, your boss will get data for all his reportees.

calendar scheduling sales follow-up

The report covers new leads added, tasks created, customers visited, leads converted to deals and won deals – the previous day.

Not only do we thus create the daily activity report but since it comes from the one shared data source- it is something both you and your boss will go by.

As for sales follow-up, we have added meetings scheduled for the day, deals forecast, tasks due and leads due for follow up in the report.

As you already may have seen, we have now added reminders and notifications for your deals and tasks and appointments. Several times during the day, we remind you of the Tasks you were scheduled to do and appointments for the day. In case you miss the deadline of a task, your boss gets a notification.

Nothing falls through the cracks.

The complete CRM vision behind service CRM development

When we built the service CRM– we had some very straightforward goals. Some have been achieved, some will be achieved down the road.

Let me do a quick roadmap sharing and also list the design objectives.

Continue reading “The complete CRM vision behind service CRM development”